Feedback and Complaints
The Disability Services Act 2012 states that Deaf Victoria must annually report to the Disability Services Commissioner the number of complaints received about Disability Services including ourselves.
We know how stressful it can be to make a complaint and endeavour to make the process as easy as possible for you.
If you would like to make a complaint but do not want to come to the Deaf Victoria office, please let us know and we can come to you.
When you make a complaint about anything, we will take the details of the complaint in writing or face-to-face.
We welcome any feedback to this process.
Making a complaint or providing feedback
If you are unsatisfied with the handling of your complaint, you may contact the Deaf Victoria Board through its Chair at email@example.com
Alternatively, you may wish to lodge a complaint with the Disability Services Commissioner.
Information about making a complaint can be found here: http://www.odsc.vic.gov.au/making-a-complaint/other-languages/make-a-complaint-auslan/