Deaf Victoria provides advocacy for the deaf and hard of hearing communities in Victoria.
Advocacy is about standing alongside an individual who is in need and supporting them to speaking out. We act in response to the community’s needs and are committed to ensuring that the rights, accessibility, wellbeing and social justice of deaf and hard of hearing people are upheld at all times
What can Deaf Victoria do?
- Act as an advocate or support person for people helping them to make complaints as well as advocating on the person’s behalf;
- Provide information about various services and advocacy support and make referrals where needed;
- Inform both the individual and community about their rights and responsibilities;
- Empower the deaf and hard of hearing community to take action, wherever possible;
- Create links to broader community and service networks;
- Provide policy developments, reforms and planning for future services;
- Facilitate workshops that provide information to clients, service providers and the wider community;
- Collect and analyse information from Victorian Government and others to enhance quality of information for deaf and hard of hearing Victorians;
- Maintain relationships with various groups to meet or promote the needs of the deaf and hard of hearing community.
Deaf Victoria does not:
- Provide legal advice – but Deaf Victoria can refer you to the appropriate services;
- Take over a client’s case;
- Make decisions for the client;
- Make decisions for the client;
- Promote helplessness or dependency;
- Provide counselling;
- Provide interpreters;
- Share client information without consent.
Criteria to determine priority for services
If you have an issue you need some support with, Deaf Victoria will meet with you to ensure that your privacy and confidentiality is protected. All support is provided free of charge.
Deaf Victoria endeavours not to have waiting lists for its services, however, priority will be given to cases where a client is at risk. We define “at risk” as a situation in which a person is in need of our advocacy services because they find themselves in circumstances where they are unable to advocate for themselves or unable to protect themselves against significant harm or exploitation.
In assessing service requests, priority will be given to the following:
- The actual or potential seriousness of the problem the person or group is facing and the timeframe that it needs to be resolved;
- The lack of alternative assistance to resolve the problem; and
- The probability of successful outcome for the person in relation to: (a) our agency’s limited resources and (b) other high priority advocacy matters.
Highest priority will be given to advocacy requests where there is an urgent and serious risk of harm – including physical or psychological harm to the individual and exposure to a harmful situation, such as jail or homelessness.
Deaf Victoria will also take into account ethical issues, especially potential conflicts of interest.
If Deaf Victoria cannot assist you with your advocacy request, we will refer you to alternative services that may be able to assist.
To make an appointment with the Advocacy Officer, please complete the form below.
Deaf Victoria’s advocacy service is possible due to funding from the Victorian Government’s Department of Health and Human Services.
Privacy
We are committed to protecting your privacy.
Read our Privacy Policy page for more information.
Complaints, Compliments and Feedback
Want to lodge your complaint or give a compliment or give general feedback?
Please visit our Feedback & Complaints page here for more information.
