Feedback and Complaints
The Disability Services Act 2012 states that Deaf Victoria must annually report to the Disability Services Commissioner the number of complaints received about Disability Services including ourselves. Deaf Victoria has a complaints procedure (HYPERLINK).
We are aware how stressful it can be to make a complaint and endeavour to make this process as easy as possible for you. We welcome any feedback to this process.
If you would like to make a complaint but do not want to come to the Deaf Victoria office, please let us know and we can come to you.
When you make a complaint about anything, we will take the details of the complaint in writing or face-to-face.
Making a complaint or providing feedback
To make a complaint, you can either fill in the form online below or download the form (HYPERLINK) or make a video and send it to:
Level 3, 340 Albert Street
East Melbourne, 3002
Email it to: firstname.lastname@example.org and write Manager: Confidential or Complaint in the subject line
Skype us at JenAtDeafVictoria
Visit us at level 3, 340 Albert Street, East Melbourne.
Please contact us via email or SMS on 0431 476 721 to make an appointment.